Shipping policy

Shipping and Delivery Policy

At Lunacorta Coffee, we are committed to delivering your orders quickly, safely, and with great care. Your orders are shipped as freshly roasted coffee beans, carefully packaged to preserve their quality. Below you can find all the details regarding our shipping and delivery process.

1. Shipping Fees and Delivery Regions

• All domestic (Türkiye) orders are shipped free of charge for purchases over 900 TL.

• For orders under 900 TL, the shipping fee is automatically calculated at checkout.

• Currently, we only ship within the borders of Türkiye.

• For international orders, please contact us directly.

2. Order Processing Time

• All orders are prepared and dispatched within 1–3 business days after payment confirmation.

• For special roasting or limited-edition products, the preparation time may extend up to 5 business days.

• Orders placed on weekends or public holidays will be processed on the following business day.

3. Delivery Times

Delivery times may vary depending on your location and the courier company’s workload:

• Istanbul, Ankara, Izmir: 1–3 business days

• Other cities: 2–5 business days

• Rural areas: 3–7 business days

During high-demand periods (such as holidays, New Year’s, or special sale events), delivery times may be longer.

4. Shipment Tracking

Once your order has been dispatched, you will receive a tracking number via SMS or e-mail. You can easily track your shipment through the courier company’s official website.
If you experience any issues, please contact us at hello@lunacorta.com.

5. Product Delivery and Damaged Shipments

• Your coffee beans are freshly roasted and shipped in protective, sealed packaging.

• We recommend checking your package upon delivery.

• In case of damaged or missing items, please have a damage report prepared by the courier and notify us within 24 hours.

• If the product was shipped incorrectly or damaged, Lunacorta Coffee will provide a free exchange or return.

6. Delivery Delays

During busy courier periods, delays may occur.
Lunacorta Coffee is not responsible for delays that occur after the package has been handed over to the courier, but our team is always available to assist you if needed.

7. Undeliverable Orders

If your order cannot be delivered due to an incorrect address, missing information, or recipient unavailability, it will be returned to us.
In such cases, your order may be canceled and refunded, or resent upon your request.
An additional shipping fee may apply for reshipment.

8. Shipping Fee Refunds

• For returns made under the right of withdrawal, the shipping cost is covered by Lunacorta Coffee.

• For voluntary returns (e.g., change of mind, incorrect product selection), the shipping cost is borne by the customer.

9. Contact Information

For any questions regarding shipping or delivery, you can reach us through:

📧 E-mail: hello@lunacorta.com
📞 Phone: +90 (530) 9695888
🏢 Address:
MASLAK MAH. BÜYÜKDERE CAD.
NUROL PLAZA SİT. NO: 255 B02
SARIYER / İSTANBUL / TÜRKİYE
🌐 Website: www.lunacorta.com

This Shipping and Delivery Policy has been established by Lunacorta Coffee in accordance with the Law No. 6502 on the Protection of Consumers and relevant Turkish regulations.
We reserve the right to make changes to these terms when necessary.